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Terms & Conditions

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Terms & Conditions of Sale

WA CHAUFFEURS LTD operates a uniform policy for booking and carrying out services;

We require full payment in advance to secure and confirm a booking.

Payment is accepted via: Debit & Credit card including American Express.

BACS and Chaps also acceptable forms of payment provided they are clear in the nominated account prior to the booking commencement.

For bookings which are scheduled 6 months in advance or more, a 10% deposit is required to retain the booking. Balance payable prior to the booking date.

Accounts and invoicing facilities are available once a working relationship has been established and a number of bookings completed amicably for all parties.

All bookings are required over our main telephone number: 0121 622 8129, or via email across the website contact forms or direct to:

Job VAT invoice and receipt will be provided on payment via email and/or post

Jobs carried out on invoice are payable within 14 days of the invoice date.

We will provide the actual vehicle booked and not a direct replacement/similar vehicle without prior notification and agreement.



In circumstances where a job must be cancelled, we would require notice of this as soon as possible. Should there be a cancellation within 24 hours of the job commencement time, a cancellation fee will be retained which is 50% of the job booking rate, plus costs associated with the form of payment initially used in confirming the booking.

If Cancelled within a 7 day period, a rate will be agreed to depending on the circumstances of the cancellation, but typically this is approximately 25% of the booking rate plus costs associated.

We will not provide any refund if the vehicle has already left our depot and has commenced the booking itinerary. Where changes to destination and or itinerary are required, if they are within a reasonable proximity/time, we leave it to the drivers discretion. If it is considered to be changing the booking parameters by a considerable time/mileage then further charges will need to be agreed to and either paid via debit/credit card at our offices on the telephone, or to the driver during the job.*

If the job has been booked ‘to direction’ on an hourly rate basis then parameters will be agreed to as part of this ‘special job’ prior to commencement so any drastic changes will be agreed to during the booking with the client/client’s agent.

*All dependant on whether the vehicle and/or driver have any further engagements after the current job was due to complete.

If a booking needs to be cancelled due to un-controllable natural events, such as the Volcano issue suffered in early 2010, and the Thailand protests which affected flights in 2009-2010. Dependant on the circumstances and the time provided prior to cancellation, this will be negotiated to leave a fair outcome for all parties involved.

In the case of all refunds, we will provide either a payment refund via the same payment method utilised to secure the booking, or will issue a credit for the same job/value to be re-booked at a later date.

In the unlikely event where the passengers are not satisfied with the service/vehicle provided, our managers will liaise with the passengers/booking party to fully investigate why the complaint has been made and will work to reach a resolution for all parties involved.

If traffic delays or any un-controllable event has caused the complaint, we will not accept any liability. Our drivers monitor traffic conditions where possible prior to leaving for a job, and also via satellite navigation TMC whilst driving, if the data does not become available or an incident does occur in the immediate vicinity of the vehicle’s course, then unavoidable delays are likely to result. We advise all clients to allow enough time, with slip-time allocated specifically for unforeseen traffic problems. We will not accept any liability for loss of earnings, or missed flights/trains as a result of any uncontrollable variable during our transfer services. Please ask our operator’s on booking, for suggested pick up times based on your booking requirements.

In the unlikely event of one of our vehicles breaking down/having a mobility problem. All our cars carry full size spare wheels, and the drivers are more then capable of carrying out basic repairs/remedies on the side of the road to keep the car road worthy. If they cannot resolve any issue immediately, all cars are covered with full UK road side assistance with provision for all passengers to have ‘forward travel’. So our drivers and/or operator’s will work with the road side assistance agency to ensure you reach your destination as soon as possible.

For any reason if one of our vehicles is off the road at the time of your booking, if you have booked a specific vehicle for a purpose, we will provide an exact or similar type of vehicle so the job can be completed successfully. If the same make/model is provided, no additional charges/refund will be applicable. If a lower value vehicle is provided as a substitute, a partial refund will be calculated and communicated to you prior to the commencement of the booking to allow you sufficient time to request a full refund and re-arrange elsewhere should you wish. If a higher value vehicle is provided due to a mechanical failure and/or booking issues on one of our vehicles that was originally reserved, there will be no additional charge for the customer, where possible this will also be communicated to you for your agreement prior to the commencement of the booking.



We recognise that protecting user privacy over our website is of great importance. Our privacy statement is designed to provide information about the data collection and usage policies implemented by our company. We operate this website under the domain: with associated/feeding domains.

All questions or concerns regarding this or any of our company policies can be directed via email to:

or by post to our office at: Regent House, 188-192 Gooch Street, Birmingham, B5 7HY



In general, you can visit our website without leaving any trace or information about yourself. In some areas of our Site, we ask you to provide your contact information that will enable us to process your enquiry, or to follow up with you. Generally, WA Chauffeurs Ltd request identifying information when you:

Register for our newsletter.

Make a booking or enquire for a written quotation.

Provide feedback or suggest any improvements to our website.

Request a ‘SPECIAL’ Service

In these instances, WA Chauffeurs Ltd will ask for your name, address, e-mail address, phone number and other appropriate information needed to provide you with this information. In all instances, if you receive a newsletter or other mailing from us, you will always be able to "unsubscribe" from our mailing list at any time.



If you choose to give us personal information for any of the purposes above, this information is kept by WA Chauffeurs Ltd and is only used by us to service your customer request to us. We will not add you to a mailing list, or newsletter without your specific registration for this service. We will only contact you if further information is required from you to complete a service.



We do not share, rent, or sell any personal information provided through our Site to any outside company or organisation for use in their marketing or solicitations. Occasionally we may use contractors who will have access to your personal information to perform services for us (such as our IT Contractors), however, they are required by us to keep the information confidential and may not use it for any purpose other than to carry out the services for WA Chauffeurs Ltd.

Also, we may also share basic user information about our customers and web site visitors to advertisers, business partners, and other third parties. For example, we might share that our users found us via Google or yahoo search engines. No information shared, however, will contain personal, identifying information about our users.

When booking or asking for a quote through our web site, the contact form will ask you to provide a telephone number. The telephone number is only used to quickly resolve questions relating to a booking, such as to clarify customer details or incomplete journey requirements for example.



We sometimes provide links to other sites. Other Internet sites and services have separate privacy and data collection protocols. Once you click out of our website, we cannot control, and have no responsibility for, the privacy policies or data collection activities at another site.



We sometimes revise our privacy policy. You should therefore visit this page periodically, so you are aware of any such revisions. We will not, use your existing information at any time in a manner not previously disclosed. You will be advised and have the opportunity to opt out of any new use of your information is intended.



If you have any questions about our privacy policy and/or the practices of our web site, you can email: or write to our office at:

WA Chauffeurs Ltd
Regent House
188-192 Gooch Street,
Birmingham, B5 7HY

Fax: 0121 666 7065

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